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Deze Pocket Guide is een beknopte samenvatting van ITIL versie 3. Een slimme, compacte gids over deze toonaangevende standaard op het gebied van IT-Servicemanagement.
Wat zijn de essentiële servicemanagement processen? Wat is de ‘lifecycle approach’?
- Sales Rank: #3985555 in eBooks
- Published on: 2008-11-11
- Released on: 2008-11-11
- Format: Kindle eBook
Review
Official ITSMF-I title. --itSMF International
About the Author
Jan van Bon is responsible for managing the content of the ITSM Library. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.
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